Hosted Direct is the name used for our eCommerce offering based on software as a service delivery of the TeleWare plc products from our dual secure and resilient hosted data centres in Dockland and Heathrow.

Hosted Direct make the TeleWare business telephony applications provided to large enterprise customers including 21% of the top 1000 available to small businesses providing online ordering and support and deployment assistance through our help desk.

Hosted Direct take their strength from the experience and backing of TeleWare, who have been established since 1991. They have been involved in the delivery of hosted communications since 2004 and have an over 40,000 installed base of business users.

All products offered are based on the TeleWare platforms in London and Docklands.

Orders placed on Hosted Direct are routed immediately to our operations group and services are activated online using our web based portal. Any hardware purchases are shipped to your designated address from our operations group.

If we are to guarantee a level of service, we have to provide the connectivity which has been ratified by TeleWare, and we ensure that it has the ability to differentiate between voice and data and provide the relevant capacity and quality of service to manage the required amount of calls.

We also offer a white list which allows you to self certify that a tha ht system will perform but it does not guarantee any level of service.

The hosted direct services are delivered by TeleWare Plc from secure datacenters in Heathrow and London Docklands. These data centres are fully redundant and are created using resilient and fault tolerant architecture as well as providing protection against attack using both layer 3 and layer 4 based security plus strong access controls. Currently the services are providing 99.999% uptime.

TeleWare is the leading UK specialist supplier of intelligent telephony solutions provided as packaged and tailored Application Software. Established in 1991 Teleware supply software services to 23% of the FTSE 100, over 21% of the top 1000 as well as providing services to the BT Featurenet offering. TeleWare is a Microsoft Gold Certified Partner, has certification for the quality standard ISO9001/2008 TickIT and has been awarded the Investors in People national standard for training and development of its employees to achieve its business goals.

www.teleware.com

Over 40,000 users are currently deployed on the Heathrow and London Docklands platforms.

These services are provided by the TeleWare 24 x 7 helpdesk based in Thirsk North Yorkshire.

SaaS: Software as a Service

• Cost Efficient - Fully Managed service with no additional support or service requirements
• Resilient and Fault Tolerant – ensures reduced downtime using multiple independent data centres
• Secure - protection against attack using both layer 3 and layer 4 based security plus strong access controls
• Scalable, manageable and reliable - Hosted Platform Developed managed and operated by one company with a fully integrated suite of applications ensuring it is risk free
• Upgradable – Additional Individual and business telephony services available to every user when needed

A hosted service provides a cost efficient solution, using a soft phone reduces desk phone costs, delivery as a managed service reduces support and service costs. In addition these services can be deployed in conjunction with existing assets and are fully compatible with existing PBX and IP PBX installations. A hosted service provides an evergreen product ensuring your business is always on the latest version of software without the need to change your network.

The Hosted Direct products are reinforced by Teleware R&D in Thirsk, North Yorkshire ensuring a program of continual enhancement. They are based on proven technologies all thoroughly tested as an integrated solution and delivered as an end to end system including supply, support and management ensuring that we take the responsibility for the performance and usability of your system. Hosted Direct also provides one number for all support and service calls