A call charges float is charged up-front to cover your initial calls and to protect our FREE Business Line service against abuse. This deposit of £20 will be charged immediately to your credit card. Ongoing call charges will be invoiced monthly.

Your contract has a minimum duration of 12 months. However, only the first monthly payment is taken from your credit card. Additional monthly payments are invoiced to you directly and you may pay by credit card or using alternative methods. Outside of the contract period, you are free to discontinue the service at any time.

The supplied phone line will support a single phone - either a desk phone or a soft phone.

The service will work with all broadband services. If you are in an area with high congestion on the network and you have a low bandwidth line, then the voice quality may be affected. However, in our experience, this service works to deliver business quality voice over the majority of UK lines.

When the service is provided over your existing router and broadband connection we will do everything possible to ensure the voice quality is of business quality. However, some circumstances may be outside of our control, for instance, congestion on the internet. Therefore, we cannot provide a quality of service guarantee. We are able to provide you with a business broadband connection and on-site hardware to enable a quality of service guarantee. Contact us for a quotation.

If we are to guarantee a level of service, we have to provide the connectivity which has been ratified by TeleWare, and we ensure that it has the ability to differentiate between voice and data and provide the relevant capacity and quality of service to manage the required amount of calls.

We also offer a white list which allows you to self certify that your system will perform but it does not guarantee any level of service.

There is no ‘catch’. We provide the connection and set-up free of charge and we make our money on our highly competitive call charges. Of course, if you like the service, we hope you will consider other hosted services from us, such as the Auto Attendant.

Different tariffs apply for calls to mobiles and landlines - Details of our tariffs are available in the Call Charges tab.

All our services are supported by a Help Desk contactable on 0844 8800230 (08:00 - 19:00 Monday - Friday).

Call charges apply to all calls made from all telephone numbers provided by Hosted Direct. A minimum charge per call of 1.0 pence applies.

Yes - There is a minimum charge of 1.0 pence per call. Call charges are quoted in pence per minute and priced per second, unless otherwise stated.

A standard broadband connection with a router with an Ethernet (RJ-45) connection is required at your site.

Yes the manufacturers standard hardware warranty applies.

We do not store your messages for you, they are automatically forwarded to you as an email immediately a message is received.

Yes, when applying for a new extension simply tick the box on the order form to say that you have already got an existing Hosted Direct extension and we will provide short code dialling between these extensions and present you with a single bill using the original account billing details.

As standard, the FREE Phone Line solution is disabled for international and premium rate calls to protect from aggressive misuse of the system. This functionality can be enabled on request, subject to your company being cleared through our standard credit checks.

There is no limit. We can keep adding lines to your account. However, if multiple lines are at a single site we would suggest you contact us for advice regarding whether the broadband bandwidth available at the site is suitable to support multiple concurrent calls. Tel: 01845 521119

The phone numbers will be associated with the IP address of your IP device of choice i.e. IP Phone or laptop. That number is then permanently associated with that IP address until the service is cancelled. You can take the laptop to another location as long as it has the same IP address.

If you are looking for a solution that allows you to move your phone number between multiple locations on demand, for example to a 2nd telephone, a home phone or a laptop the Hosted Direct service can be supplemented by an intelligent number which allows you to transfer the number between handsets/devices. For further information on this solution contact our sale help line 01845 521119.