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Auto Attendant Starter Pack£ 50.00
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Auto Attendant enables calls to be answered promptly 24/7 and automatically routes calls appropriately, based on a caller’s choices.
Monthly Fee
Auto Attendant is provided for a monthly subscription of £18 plus any related call charges - see our competitive call tariff.
30 day free trial
Sign up today for a free trial.
Why use our Auto Attendant service?
The Hosted Direct Automated Attendant Service enables high volumes of calls to be answered promptly and automatically routed to the appropriate destination or resource, based on a caller’s choices.
This frees your reception staff to handle those calls requiring a more personal touch. Incoming calls can be automatically distributed to individuals, team members or departments, according to the caller’s response to a set of menu options. For example: “Press 1 if you know the extension of the person you require, press 2 for Sales or press 3 for any other enquiry.” If appropriate, a pre-recorded announcement can be played, for example, where the caller is enquiring about office opening hours. The solution can be as simple or as complex as you like. You can automatically switch to a different set of options when needed, for instance, in the holiday period or outside of normal working hours.
The Auto Attendant system relieves the operator of repetitive incoming calls, automatically processing them quickly and efficiently. The call handling can be easily implemented and modified by you at any time, with no specialist knowledge or skills required. This helps ensures they remain relevant and reflect changing business needs to maintain a professional image.
An Auto Attendant service helps support Mobile work styles and Teleworking and optimises office space and staff resourcing with calls able to be directed to any person in any location. An Auto Attendant is an ideal solution for companies big and small who want to gain a more corporate image.
Creating your own customised solution
To make it as easy as possible for you to build a professional call handling solution without requiring specialist technical knowledge, we’ve created an easy to configure range of building blocks.
From your own PC and using a secure connection over the internet, you simply join together the building blocks you need with a ‘point and click’ to create your own call flow. Then, you can record any customised announcements you want to include using any phone or your PC sound system.
Once you’ve tested your solution and made any necessary changes to ensure you’re happy with it, you’re ready to deploy it. This involves associating the Auto Attendant application with the main telephone number people will call. If required, many different Auto Attendant applications can be run at the same time, each associated with a different telephone number.
Monthly Fee
A monthly subscription fee of £18 is payable for this service, plus call charges. Includes 1000 minutes per month of inbound calls.
Please refer to our general supply Terms & Conditions.
Find out more about our Auto Attendant.
How do I set up Auto Attendant customised greetings?
They can be recorded from any phone. Give the software the number to dial then answer the call and record the message required.
Can I record my own announcements?
Yes! You can record your own greetings and other announcements and store them in a library to use when ever needed.
Can I use my current phone number with the Auto Attendant service?
Yes! Your existing number can be enhanced with Auto Attendant features.
Can I choose my own memorable number?
Yes. Numbers are subject to availability and the ordering process takes from 7 to 10 days to complete. Please contact us on info@hosteddirect.com and quote ‘Memorable Number’ and we will contact you with a list of numbers to choose from.
How long does it take to activate Auto Attendant?
Your account and phone number will be activated within 3 working days of sign up.
Do I 'own' my number? Can I keep my number if I choose to cancel?
The number you receive upon sign-up is your own personal and dedicated local or non-geographic number. As long as you have paid for at least one month of service, you may keep your number.
Do I need a phone line or special equipment to make this work?
To answer incoming calls, you will need a phone - that could be a cell phone, your home phone, an office phone or any other existing line. You will also need an internet connection to make any changes to how your Auto Attendant service operates.
How much does the Auto Attendant service cost?
Please check our call charges tab for information on the monthly service charge and our competitive call rates.
Will my credit card be charged during the free trial?
No. You will not be charged during the 30-day free trial. You will be invoiced monthly in advance for use of the service after the first 30 days.
What is included in the free trial?
The trial product is the full Auto Attendant service with no restrictions or limitations.
What kind of commitment do I have to make?
There is a 12 month minimum commitment. You can pay as you go (month-to-month) and can cancel at any time after the initial 12 months.
How do I cancel my subscription for Auto Attendant?
Simply call us on 01845 521119 and speak with one of our customer service representatives during normal office hours.
Please be ready to verify your account number and billing information as it appears on your account.
How do I build the Auto Attendant call flow?
Your Auto Attendant is plug-and-go. It has a simple-to-use and intuitive user interface through a web browser. Call Flows are drawn by dragging and dropping using a library of building blocks, each of which has its own individual properties and associated actions.
What PBX service will the Auto Attendant work with?
Auto Attendant will work with any PBX, IP-PBX or hosted voice service.
Do I need any special skills to create my own message responses?
No – Phrases can be recorded from any telephone. The recording can be downloaded as a .wav file and played through your PC speakers using your default media player (Windows Media Player, RealPlayer, etc).
How will I be charged?
Startup charges and the first months service charge will be charged immediately to your credit card. Call charges and ongoing monthly subscriptions will be invoiced monthly in advance.
What happens if I change or cancel my direct debit?
Your contract has a minimum duration of 12 months. However, only the first monthly payment is taken from your credit card. Additional monthly payments are invoiced to you directly and you may pay by credit card or using alternative methods. Outside of the contract period, you are free to discontinue the service at any time.
Is there a standard tariff?
Different tariffs apply for calls to mobiles and landlines - Details of our tariffs are available here.
What support services are available?
The Auto Attendant Starter Pack provides 90 days of free phone and email service from our Help Desk to assist you in setting up your solution. Calls outside this period are through our standard telephone support line. All our services are supported by a Help Desk contactable on 0844 8800230 (08:00 - 19:00 Monday - Friday).
What call charges apply?
Call charges apply to all calls made from all telephone numbers provided by us. A minimum charge per call of 1.0 pence applies.
Is there a minimum call charge?
Yes - There is a minimum charge of 1.0 pence per call. Call charges are quoted in pence per minute and priced per second unless otherwise stated.
What do I have to have on my site to install the service?
If you are using an existing number, then your existing connection will be sufficient. If you are selecting to use one of our telephone numbers, then a standard broadband connection and a router with an Ethernet (RJ-45) port is required at your site. If your existing internet connection does not have a suitable quality of service, we will be happy to provide you with a quote for a business broadband line.
What happens after the 30 day free trial?
The service will continue to function as normal. Charges for the service will be invoiced to you monthly in advance. Standard contract terms apply after the trial period and there will be a minimum 12 month contract period.
Are there any charges during the 30 day free trial?
Call charges apply during the 30 day free trial period but no charges will be made for the service. See our competitive tariff rates on the call charges tab.
How do I cancel my trial subscription?
You can cancel your subscription at any time during the trial. Send an email to info@hosteddirect.com with your unique id or your name, address and telephone number and we will confirm the trial termination by email.
Is there a minimum term?
Yes - There is a minimum term of 12 months.
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Use of the Auto Attendant is charged as a monthly fee of £18.
There are no inbound call charges from Hosted Direct for calls into the Auto Attendant.
Outbound charges are incurred for calls made out from the Auto Attendant to other numbers when these are not extensions of the FREE Business Line Service provided by Hosted Direct. Calls outbound from ten Auto Attendant to the Hosted Direct Business Line Service are free of charge. Other calls are chargeable for instance daytime calls passed to a UK sales office will incur a 0.9 pence per minute outbound call charge.
If outbound calls are made from the Auto Attendant DDI these calls are chargeable at the same hosted direct call rates. There is a minimum charge of 1.0 pence per call.
Hosted Direct Call Rates:
| Day | Evening | Weekend | |
| Call charges are quoted in pence per minute and priced per second unless otherwise stated. | From 08:00:00 to 17:59:59 Monday to Friday | From 18:00:00 pm to 07.59.59 am Monday to Friday | From Saturday 00:00:00 to Sunday 23:59:59 |
| Local | 0.90 | 0.90 | 0.90 |
| National | 0.90 | 0.90 | 0.90 |
| Vodafone | 8.00 | 8.00 | 8.00 |
| O2 | 8.00 | 8.00 | 8.00 |
| T Mobile | 8.00 | 8.00 | 8.00 |
| Orange | 8.00 | 8.00 | 8.00 |
| 3G Mobile | 15.00 | 15.00 | 15.00 |
| 0845 | 3.50 | 2.50 | 2.25 |
| 0870 | 7.30 | 6.50 | 6.50 |
| 0844 | 5.35 | 5.11 | 5.20 |
| 0871 | 10.00 | 10.00 | 10.00 |
| USA landline | 2.15 | 2.15 | 2.15 |
| France Landline | 2.25 | 2.25 | 2.25 |
| Germany Landline | 2.25 | 2.25 | 2.25 |
| Australia Landline | 2.25 | 2.25 | 2.25 |
| USA Mobile | 2.15 | 2.15 | 2.15 |
| France Mobile | 27.38 | 27.38 | 27.38 |
| Germany Mobile | 25.77 | 25.77 | 25.77 |
| Australia Mobile | 17.71 | 17.71 | 17.71 |
All prices are pounds sterling and pence exclude VAT and are correct at time of printing. All prices are subject to our General Terms and Conditions and the relevant Supplementary Terms applying to our products and services.
Try our Auto Attendant FREE for 30 days
Download a FREE fully functional version of Auto Attendant and try it for yourself.
You can have callers routed and improve your inbound call handling today! The application fee will be waived. Standard call charges apply.
If, after 30 days, you do not want to keep the Auto Attendant software, you have only to notify us and we will cancel your subscription.
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